This Privacy Policy outlines how Victorian Homeware (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact Information
For any questions or concerns regarding our privacy practices, or if you wish to make a complaint, please contact us:
Collecting Personal Information
When you visit our Site, we collect various types of information about your device, interactions with the Site, and details necessary to process your purchases. This data, referred to as “Personal Information,” is collected for specific purposes as described below.
Device Information
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Purpose of Collection: To ensure the Site loads accurately and to analyze usage for optimization.
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Source: Automatically collected using cookies, log files, web beacons, tags, and pixels.
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Disclosure: Shared with our processor Shopify and other relevant vendors.
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Information Collected: Browser version, IP address, time zone, cookie data, viewed products, search terms, and interactions with the Site.
Order Information
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Purpose of Collection: To fulfill orders, process payments, arrange shipping, provide invoices or order confirmations, communicate with customers, screen for potential fraud, and offer relevant marketing information.
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Source: Collected directly from you.
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Disclosure: Shared with Shopify, payment gateways, shipping providers, and other necessary vendors.
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Information Collected: Name, billing and shipping address, payment details, email address, and phone number.
Customer Support Information
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Purpose of Collection: To provide customer support.
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Source: Collected directly from you.
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Disclosure: Shared with customer support providers.
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Information Collected: Details as provided during support interactions.
Minors
The Site is not intended for individuals under the age of [INSERT AGE]. We do not intentionally collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us to request its deletion.
Sharing Personal Information
We share your Personal Information with service providers to facilitate our services and fulfill our contractual obligations, such as:
Behavioural Advertising
We may use your Personal Information for targeted advertising. This includes using services like Google Analytics to understand customer behavior and displaying relevant ads. You can opt out of targeted advertising through:
For more information on how targeted advertising works, visit the Network Advertising Initiative.
Using Personal Information
Your Personal Information is used to provide our services, including offering products for sale, processing payments, fulfilling orders, and keeping you updated on new products, services, and offers.
Lawful Basis
For residents of the European Economic Area (EEA), we process your personal information under the following lawful bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Protection of vital interests
- Public interest
- Legitimate interests, without overriding your fundamental rights
Retention
We retain your Personal Information for our records unless you request its deletion. For more information on your rights, refer to the 'Your Rights' section.
Automatic Decision-making
We do not engage in fully automated decision-making that has a legal or significant effect using customer data. Shopify may use limited automated decision-making to prevent fraud.
Selling Personal Information
Our Site does not sell Personal Information as defined by the California Consumer Privacy Act (CCPA).
Your Rights
Residents of the EEA have rights to access, correct, update, or erase Personal Information. For California residents, these rights include the ‘Right to Know,’ data portability, and the right to delete Personal Information. To exercise these rights, contact us at the above contact information.
Cookies
We use cookies to enhance your browsing experience and for analytical purposes. You can manage cookie settings through your browser. For more details, refer to our Cookies Policy.
Do Not Track
We do not alter our data collection practices in response to Do Not Track signals.
Changes
This Privacy Policy may be updated from time to time. Please review it periodically for any changes.
Complaints
For complaints, contact us at the provided details. If you are not satisfied with our response, you may lodge a complaint with the relevant data protection authority.
